FAQs
General
What is IZOM Athletic?
IZOM Athlétique is a cosmetic care brand specializing in muscle preparation and recovery for athletes.
We offer 100% natural and rechargeable products, to combine efficiency, well-being and respect for the environment.
What makes IZOM Athletic products unique?
- Products co-created and validated by athletes, both amateur and high-level
- 100% natural compositions
- High quality artisanal manufacturing in Île de France
- 100% recycled, recyclable and refillable packaging
- Leaves no greasy mark after application
- Leaves no stains on clothes
- Pleasant smell & fragrance-free
- Easy and practical application
What are the advantages of the refillable packaging offered by Izom Athlétique?
Izom Athlétique's refillable packaging is a solution that helps reduce plastic waste. You can buy our products in 100% recycled and recyclable containers and then refill them with our refills, which helps reduce the impact of our products on the environment.
Who are IZOM Athlétique products intended for?
Our products are suitable for athletes of all levels, whether amateurs, high level or professionals. They are particularly suitable for medium and high intensity sports, such as running, cycling, weight training, crossfit, etc.
Where can I buy IZOM Athletic products?
You can buy our products directly on our website . We also plan to make our products available in select physical stores.
Do not hesitate to tell us where you would like to find our products via our email address: contact@izomathlétique.com!
We will contact them directly!
How can I contact IZOM Athletic customer service?
We are here to answer all your questions.
You can contact us via our email at the following address: contact@izomathletique.com.
We will endeavor to provide you with prompt and helpful assistance!
Are IZOM Athletic products 100% natural?
Yes, all our products are made with 100% natural ingredients . Our goal is to offer athletes effective and healthy care , without controversial ingredients.
Are IZOM Athletic products vegan?
Yes, our products are vegan : they do not contain any ingredients of animal origin and are not tested on animals as required by European legislation.
Are IZOM Athletic products Made in France?
All IZOM Athletic products are handcrafted in France using natural ingredients selected for their quality. Our Made in France approach guarantees local expertise and rigorous production control.
Our products
Are IZOM Athletic products tested on animals?
No, at IZOM Athletic, we are resolutely against animal testing.
In accordance with European legislation, none of our cosmetic products are tested on animals. We are committed to an ethical and nature-friendly approach.
Are IZOM Athlétique products made locally?
IZOM Athlétique products are formulated and manufactured locally in Île-de-France in our partner artisanal laboratory.
How to use IZOM Athletic products?
To use IZOM Athletic products, please follow the following steps:
- Open the refillable stick: Remove the cap from the stick to access the balm.
- Apply the product: Apply the balm to the skin and wait a few seconds. The balm will soften with your body heat.
- Gently slide the balm onto the desired area of your skin. Make sure you cover the area in question evenly.
- Massage vigorously: Once you have applied the balm, massage the area vigorously with circular movements. This will help the product penetrate the skin and promote absorption.
- Refill your stick: When the stick is empty, you can replace it with a full refill. Simply remove the empty refill by pushing from the bottom of the stick and insert the new refill until it is secure.
How long does your IZOM Athletic balm last?
The duration of use of IZOM Athletic balm may vary depending on personal use. In general, a refill of balm can last between 1 to 4 months , depending on the frequency of use and the amount applied with each use.
Are IZOM Athletic products suitable for all skin types?
IZOM Athletic products are suitable for all skin types, but it is important to note that our products contain essential oils. If you have sensitive skin, we recommend testing on a small area of skin before use.
Can I use IZOM Athletic products during pregnancy or breastfeeding?
It is best to avoid using IZOM Athletic products during pregnancy or breastfeeding due to the presence of essential oils.
Are IZOM Athlétique cosmetic products fragrance-free?
IZOM Athlétique cosmetic products do not contain any perfume, only essential oils.
Can I get a trial dose?
We understand the value of getting a trial dose to discover our products, but as an eco-focused brand, we seek to minimize waste and encourage more sustainable choices. Rather than sending out individual trial doses, we are committed to providing detailed information about our products, including ingredients, benefits, and customer reviews, to help you make an informed decision.
Can IZOM heating balm be used before AND after exercise?
IZOM Athletic Heating Balm can be applied before sport to help prepare muscles for exercise thanks to its gradual heating effect, and after sport to provide a feeling of muscle comfort. It does not replace warming up, but it is a natural complementary treatment for athletes .
Is IZOM Warming Balm suitable for sensitive skin?
Our products are formulated with gentle natural ingredients , but if you have sensitive skin, we always recommend testing on a small area before use.
Does IZOM Warming Balm contain essential oils?
Yes, our products contain essential oils for their natural properties. All ingredients are clearly listed on each product sheet.
Can IZOM balm be used in official competition (doping)?
Yes, our products comply with sports regulations and do not contain any doping substances. They can be used safely before a competition.
What is the difference between a heating balm and a heating patch?
The warming balm is applied directly to the skin and activated by massaging. This allows you to precisely target the desired muscle area, optimize warm-up before exercise, and provide comfort after exercise. In addition to the warming effect, the massage promotes circulation and muscle preparation.
The heating patch diffuses heat continuously for several hours, but it has certain limitations: it cannot be applied to all areas of the body, it is not resistant to perspiration and can easily peel off during movement.
In summary: the heating balm is versatile , ideal before exercise to prepare the muscles and after exercise for muscle comfort , while the heating patch is especially suitable for rest or localized pain.
Can you use a heating balm every day?
Yes, the heating balm can be used daily and even several times a day if necessary. It can be applied both before exercise to optimize muscle warm-up and after exercise to promote comfort and recovery. Unlike some synthetic products, IZOM Athletic heating balm is 100% natural and does not cause irritation, even with repeated use.
It can also be used daily outside of sport, particularly to relieve muscular tension in the back, neck or shoulders , where stiffness often appears.
Does heating balm stain clothes?
No, IZOM balm absorbs quickly without leaving a greasy residue or stains on clothes.
My order: Delivery & Return
Can I order by phone?
We're sorry, but we don't offer phone ordering at this time. We encourage you to place your order directly on our website, where you can select the products of your choice, complete your online purchase and benefit from a secure and convenient experience.
If you experience any difficulty during the online ordering process, please contact us and we will be happy to help resolve any issues that may arise.
What are your return conditions?
We operate a 14 day return policy, which means you have 14 days after receiving your item to request a return.
The return costs are your responsibility.
To ensure that the return and refund take place in the best conditions, please strictly respect the procedure to follow (failing this, we reserve the right to refuse the refund):
- Write to us at: contact@izomathletique.com with your order number, to inform us of your withdrawal request. Items returned without prior return request will not be accepted. From this date, you have 14 days to return the products to us (shipment date).
- Check that all products are in their original packaging, unused and in perfect condition. Any product that has been opened or damaged will not be refunded.
- Please include in your package with the product(s) in question, the order number concerned as well as your first and last name.
- Return the package to the following address: IZOM Athlétique, 8 place Salvador Allende, 94000 Créteil, France.
Choose a mode of transport with a tracking number . Without a tracking number we will not accept any claims regarding lost packages.
The refund will be made within 10 working days after receipt of the products at our premises, via the payment method used when ordering. Please keep in mind that it may take some time for your bank or credit card company to process and post your refund.
If more than 15 business days have passed since your return was approved, please contact us at contact@izomathletique.com.
I did not collect my package from a relay point. How's it going ?
If you have not collected your package from a relay point/post office and it has been returned to our warehouse, we invite you to contact us by email: contact@iaomathletique.com in order to be able to reimburse your order (i.e. return costs will be deducted from the amount of your order) or a new shipment, which will generate additional costs at your expense.
What are the IZOM Athletic delivery times?
Our products are shipped within 48 working hours , with an average delivery time of 3 to 5 days depending on the carrier chosen.
How do I track my IZOM Athletic order?
Once your order has been shipped, you will receive a tracking number by email to follow the progress of your package in real time.
Professional requests
How to apply for a partnership?
To request a partnership with IZOM Athlétique, contact us via email:contact@izomathletique.com .
How to sell our products in your store?
Do you want to sell our products in your store? Contact Charlotte, our founder, by email: contact@izomathletique.com .
How to become an IZOM Athletics reseller?
Simply send us your request via the " Resellers " page. We offer advantageous conditions for sports stores, concept stores and pharmacies .
Do you offer special offers for companies (CSE)?
Yes, IZOM Athletics offers CSE packages and wellness workshops tailored to businesses. Contact us to receive a personalized offer.